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Returns Policy

The Designerie Exchange Policy

We strive to give you a great customer experience each time you shop with us, if you are not 100% satisfied with your purchase, you can return your item for exchange within 14 days of purchase. (Purchase receipt required).

Products must be returned in original condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

Products excluded from the exchange policy

At the Designerie we offer a 'goodwill' policy. This is in addition to your legal rights. As it is a discretionary policy, there are some exclusions:

  • Seasonal products
  • Hampers
  • Gift Vouchers
  • Earrings
  • Made to order items
  • Sale or special offer items

These products can only be returned in accordance with your legal rights (e.g. if they are not fit for purpose or faulty).